How do I know the Alert Notice is from Comcast?
A Comcast "Service Notice" can be issued in the following ways:
- An in-browser web notification that appears as a transparent message during browsing
and an e-mail to your primary comcast.net e-mail address.
- An email notification to your primary comcast.net email address.
to sign into your comcast.net email.
Below is a sample of the email sent to your primary comcast.net email account.
From: Comcast Security Assurance <email@example.com>
Subject: Constant Guard Security Notice
Constant Guard™ Alert
Dear XFINITY Customer,
Your immediate attention is required.
Constant Guard from XFINITY identified that one or more of your computers may be
infected with a bot. A bot is a malicious form of software that is used to send
spam, host a phishing site, or steal your identity by monitoring your keystrokes
without your knowledge. It may be possible you are unaware that your computer is
infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance
for important information on how to remove malicious software from your computer(s).
We appreciate your prompt attention to this important security notice.
Constant Guard from XFINITY